How to buy
ONLINE SHOP (CLICK HERE)
You can check our availability by clicling on the above link. All orders are subject to availability of stock and acceptance of your order. Unless you receive an email verifying that your order has been accepted even articles already in your shopping basket may still be purchased by other customers.
RETAILERS (CLICK HERE)
You can also find our products in any of the stores from the list you will find by clicling on the above link.
HEIMAT ALANTICA Online Shop sells items that are stocked and available to be shipped from our atelier in Pontevedra (Spain). All the orders will be processed and shipped within 24-48h (working days).
We will inform you by email if an item is out of stock, as well as once the item is back to stock and available for purchase. If an order has been processed and the cost has been paid for items that are no longer in stock, HEIMAT ATLANTICA will refund the full amount. Once your order has been placed you will receive an email with all the relevant information regarding your order. Please note that this is NOT our acceptance of the order but only confirmation that your order has been received. Once your order has been accepted, the sale contract is complete, and we will not accept any order cancellations.
Prices shown on the web site are in EUR. Prices are subject to change. Please check current prices before placing an order with us. Prices are calculated and set at the beginning of the season using the existing currency rates. During the season HEIMAT ATLANTICA has the right to change prices and adjust them to the currency rate before your order is placed. We fully try that all our multi brand retailers respect the same price brackets suggested, in order to respect the market transparency.
Payment for the bags as well as for shipping costs will be made using credit card, Stripe or Paypal. You will be charged in EURO for your order.
All packages are sent via DHL from our atelier in Pontevedra. The total cost of your order, including shipping fees, will be billed via Paypal/credit card. This may not include taxes, duties, import fees or customs fees charged by your local government. We ship worldwide with international couriers, and all the shipping costs are already included in the price. Once you receive the package, the courier may ask you to pay a separate invoice from your country’s local authorities for duties charged.
We ship all over the world with DHL. Shipping costs are as follows :
- Spain (25 euros)
- Europe (35 euros)
- Outside Europe (50 euros)
For Spain and Europe deliveries, it takes 1 day to receive the order. Countries located outside Europe will need 2 days to receive their purchase.
Delivery & Returns
HEIMAT ATLANTICA maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us to firstname.lastname@example.org / montserrat@heimat-atlantica and we will help you. If your order has been sent, the shipping cost for returning the goods shall be at your expense and this must also be arranged by you. The shipping freight will not be refunded. It is not possible to change your order once it has been sent. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
We want all our customers to receive high quality products. Please note that HEIMAT BAG is completely handcrafted so slight alterations that do not compromise the aesthetics of the product are normal. The subtle irregularities are the soul of an unique creation. You always have 10 days warranty period if something is wrong with the product.
However, if there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with the product. Please note that a refund will only be possible if the product is wrong, has any defective or broken piece as well as any other mistake taken on by HEIMAT ATLANTICA.
It can take up to 14 days for us to receive your return, depending on which postal service you use. When we receive the product, we will inspect them and process the refund within 48 hours. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise no refund shall be issued. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
If you have any other question, please do not hesitate to contact us ! We would be happy to help ! ;-)